Carl,
Thank you for spending over 45 minutes with me on the phone trying to problem solve what was wrong with my interent. Thank you for not treating me like an idiot. Thanks for being patient and not giving up after we'd tried countless different things and restarted the computer 5 times! Who would have thought that the whole problem was caused by a program that your company made me install? Thanks for laughing with me and keeping things light-hearted.
Sincerely,
a now satisfied customer
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